(a) Identifying Information. In order to access our Services, the Company requests teachers, parents, and other adult visitors over 18 to create accounts in order to purchase a subscription to our Services. At such time, we will collect certain personal identifying information, which may include: legal name, postal address, email address, screen name, password, telephone number, and facsimile number. The Company may request additional information necessary to establish and maintain accounts. If you choose to pay via purchase order, check, or money order, we collect the payment information that you provide to us. If you choose to create an account for free trial access to our Services, we collect and store your full name, street address, email address, occupation, school and school district affiliation, and username during that process. Following both account creation processes, we also collect information about whether you opt-in to receive our updates and offers.
(b) Teacher Usage. Our Services include specific access to certain information for teachers, students, and parents. We collect the username and password provided by teachers or schools during the purchase process or otherwise assigned to teachers by your school or school district each time you login. We may also collect email addresses of teachers or other school employees or contractors to facilitate your use of our Services.
We will not use this Personal Information for any purposes other than verifying your identity and authenticating your login; facilitating your access to content, which includes, among other things, subscriber-based content such as reports and program updates; and monitoring subscription compliance. If you personally purchase access to any Service, we may use your user credentials to provide the customer service, technical support, and sales support you request. If a district, school, or teacher purchases access to our Services on your behalf, we may display your Personal Information on a page on our website to facilitate effective use of our Services.
(c) Student Usage. School districts, school administrators, or teachers, as applicable, must create a roster for students and assign student user credentials before students can access the Services. We do not require Personal Information to create a student account, but a student, teacher, or administrator may opt to provide us Personal Information such as the student’s name, email address, age, gender, race, school, district, and class enrollments, which we will then store and use to provide the Services. In addition, we collect and store information such as student login credentials created by teachers, time and duration of access, text entered by students, activities completed, test scores, and teacher notes. We will not use any Personal Information provided to us for any purpose other than providing teachers and students access to the Services and as otherwise described in Paragraph 6. If a district, school, or teacher purchases access to our Services on your behalf, we may display your Personal Information, such as your username, on a page on our website to facilitate effective use of our Services.
(d) Account Activity. Initial access to the Services will require the school district, school administrators, or teachers, as applicable, to enter your first and last name, class name, grade level, and school name. This information will be collected.
Each student will be permitted to print and save materials created by them through standard browser functions. Student-created materials include, but are not limited to, essays, research reports, creative writing, and account information. Students are not permitted to print and save responses to standardized assessments where a student’s possession and control would jeopardize the validity and reliability of that assessment. In the event a student seeks to retain possession and control over such permitted materials and is unable to do so through his or her browser, they may contact us at email@example.com.
We automatically collect Non-identifiable Information, including what you download, the number, frequency, and length of each session and the use of our Services to support our internal operations based on information about how various features of the Services are used. You agree that the Company may use Non-identifiable Information for any lawful purpose. We do not combine this Non-identifiable Information with or link it to any of the Personal Information mentioned above.
(a) No Tracking of Personal Information. Our Services are not set up to track, collect, or distribute Personal Information not entered by the user. Through web site access logs the Company does collect clickstream data and HTTP protocol elements, which generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff for research and development, user analysis, and business decision making, all of which provide better services to the public. The statistics garnered, which contain no Personal Information and cannot be used to gather such information, may also be provided to third parties.
(b) Use of Usage Information. Like most websites, we use automatic data collection technology when users access our website. This information includes information about the child’s operating system, IP address, browser type and language, referring and exit pages and URLs, keywords, date and time, amount of time spent on particular pages, what sections of a website you visit, and similar information concerning your use of the Site and the Services (the “Usage Information”).
We collect this Usage Information by using cookies and pixel tags (also called web beacons or clear gifs). Cookies are small packets of data that a website stores on your computer’s hard drive so that your computer will “remember” information about your visit. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of website users.
We will use your Personal Information and Usage Information collected through the Site for the following purposes:
1) To identify when a user’s account is accessed;
2) To respond to requests and enhance the Services;
3) To respond to inquiries and identify changes to the Services;
4) To analyze the use of the Services and the people visiting to improve our content and Site and the Services;
5) To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our policies, or as otherwise required by law;
6) For any other purposes disclosed at the time the information is collected or to which we receive consent; and
(c) Collection of Non-Identifiable Information. The Company may collect Non-identifiable Information from users that access our Services in order to provide better customer service. Examples of such collecting include: traffic analysis, such as tracking of the domains from which users visit, or tracking numbers of users; measuring user activity; web site and system administration; user analysis; and business decision making. Such information is sometimes known as “clickstream data.” The Company or its contractors may use this data to analyze trends and statistics.
Where a school or school district contracts with us to offer the Services solely for the use and benefit of the school, and for no other commercial purpose, the school or school district may consent to the collection of a child’s Personal Information on his or her parents’ behalf.
We provide the schools and school districts using our Services with the notices required under COPPA, including a description of the Personal Information we collect from children, how we collect it, how we use it, how we disclose it, how the school or school district can consent to collection of such information, and all other rights over such information.
For parents that individually purchase our Services, in the event we wish to collect Personal Information from a child, we will provide parental notice and seek verifiable parental consent via the email address provided during account creation. In our initial email communication, we will identify the Personal Information we intend to collect from children, how we collect it, how we use it, how we disclose it, how the parent can consent to collection of such information, and your parental rights over such information. As verification of your consent, our initial email to you will contain a link for you to click confirming your consent. We will then send a separate message confirming we have obtained consent after a reasonable time delay. Our message confirming consent will also include instructions to revoke parental consent to our collection of Personal Information.
Except as disclosed herein, we do not disclose Personal Information to third parties. Personal Information is used for internal purposes only.
(a) We may disclose the information we collect about a student to authorized employees or representatives of the student’s educational institution. When, at the request of the school or school district, we acquire assessment or other information, including students’ Personal Information, from a third-party source, we will treat such information with the same confidentiality and security safeguards as though it were provided directly by the educational institution. Additional agreements may be required by the third party to authorize transmission of such information to us.
(b) A school or school district may, from time to time, request that we provide the information we collect about students to third parties. We will do so only with written authorization from the school or school district that acknowledges that we are providing that information as an agent of the school or school district, and that once the information is received by the third party, we no longer have any control over the use or disposition of the information. If a written request to disclose the Personal Information of students to a third party is provided to us, the educational institution releases us from all responsibility over the use or disposition of such information.
(c) We may disclose information in response to a subpoena, court order, or other legal duty, or to investigate possible criminal or fraudulent activity.
Upon written request by a school or school district, we will destroy any Personal Information collected from students who no longer participate in our Services. We will also provide written verification that the data has been destroyed as requested.
We employ a variety of safeguards designed to protect Personal Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Our measures consider the sensitivity of the information we collect, use, and store and the current state of technology. Our security measures include data encryption, firewalls, data use, and access limitations for our personnel. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the information supplied will not be intercepted while being transmitted to and from us over the Internet. In particular, email sent to or from us may not be secure. Should we become aware of an unauthorized disclosure of your information, we will notify you as promptly as possible with regard to such unauthorized disclosure.
Certain states, such as California, Nevada, and Virginia, require that Authorized Users who are residents of those states be entitled to request a record of Personal Information we have collected and to request correction or removal of Personal Information or content you or your child have posted. THE COMPANY FOLLOWS THIS POLICY FOR ALL OF ITS AUTHORIZED USERS, AND YOU ARE HEREBY NOTIFIED OF YOUR ABILITY TO EXERCISE THIS RIGHT. To exercise your right, email firstname.lastname@example.org. The Company will not remove content or information that it is required to retain under applicable federal and state laws.
If a customer’s Personal Information changes, or if a customer notes an error upon review of customer information that the Company has on file, please promptly email the Company at email@example.com and provide the new or correct information.
There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the Personal Information that we hold about you. In addition, your Personal Information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices. In the event that we cannot provide you with access to your Personal Information, we will endeavor to inform you of the reasons why, subject to any legal or regulatory restrictions.
Student accounts may be created or deleted by a school district, school administrator, or teacher, as applicable, via the Services application programming interface. Parents that wish to do the same must contact the account holder, such as the school, to request deletion of his or her child’s information. The school may contact the Company at firstname.lastname@example.org. Upon written request, following the termination of our Agreement, the Company will delete Personally Identifiable information from its databases.
We strive to help parents ensure that their kids have a safe experience using our Services. If a parent or legal guardian has purchased our Services on his or her own and therefore has access to our Services other than through our relationship with a school or school district, such parents or legal guardian can review any Personal Information collected about their child, have this information deleted, and/or request that there be no further collection or use of their child’s Personal Information. We take steps to verify the identity of anyone requesting information about a child and to ensure that the person is in fact the child’s parent or legal guardian.
Upon written request by a school, we will delete any Personal Information collected from students, and we will provide written verification that the information has been destroyed as requested.
If you no longer wish to have Personal Information of a child collected by an application installed on a mobile device, you may uninstall the application by using the standard uninstall processes available on the mobile device or via the mobile application marketplace or network.
(a) Questions. If you have a question about this policy statement, you may contact the Company by email at email@example.com.